After complaints, Google lets any publisher apply to have “Critic Reviews” of local businesses

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Want to have your “critic review” of a local business perhaps appear in relation to it within Google search? Today, Google’s announced that any publisher can apply to participate.

Last year, Google launched the “Critic Reviews” feature for movies, TV shows and books. Last week, Google announced it was now available for local businesses, such as restaurants.

How the “Critic reviews” feature looks

For example, a search for the San Francisco restaurant Gary Danko brings up a “Critic reviews” section within the Knowledge Graph panel for the restaurant on desktop:

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On mobile devices — which is how most people search on Google these days — the section gets much more prominent placement

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Who gets to be listed in Critic Reviews?

When Google announced the feature for local businesses last week, it listed a few partners but not all of them.

Notably absent as partners were Yelp and TripAdvisor, which accurately complained earlier this week that the new feature caused their listings in Google on mobile search to be further pushed to the bottom. They inaccurately suggested that Google was only showing its own Zagat content.

Since we reported those complaints, I’ve had daily emails with Google to understand who exactly is listed in Critic Reviews and how those work. Those initial partners were:

  • 10best.com
  • Travel & Leisure
  • Michelin
  • UrbanDaddy
  • Zagat

Until now, only content from those initial partners would be displayed in the Critics Review section. I was also told that one reason review sites like Yelp or TripAdvisor wouldn’t be included was because the feature was designed to spotlight critics from publishers rather than users or customers at large.

In other words, while Yelp and TripAdvisor have excellent content about local businesses, but they don’t actually have their own reviewers that write from a publication perspective, as a newspaper or magazine might. That seemingly disqualified them from appearing in this new section for local businesses.

But in further exploring things for a story (that’s still to come), I raised some issues with Google yesterday about how much the existing partners really spoke with a publisher review “voice.”

For instance, in the Gary Danko example above, this is the Google-owned Zagat review:

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That “review” is simply a compilation of user comments that Zagat has assembled. So how is that really a publisher review? Google told me:

A Zagat editor curates a Zagat review. And while the quotations are from users, a Zagat editor synthesizes these user reviews with an editorial tone of voice which represents the spirit and ambiance of a given place.

How to be listed in Critic Reviews

Now, any publisher that wants to be eligible to appear in the Critics Reviews section can request inclusion, assuming they’ve done the proper markup. Notably, there’s no requirement to have some type of editorial voice or publisher-employed critic requirement, that I can see.

The markup instructions are here. It’s effectively means that behind the scenes, publishers tag their pages in a way to indicate to Google that they have a review of a local business.

Assuming the markup is in place, publishers then must apply to be included. If accepted, then their reviews will be eligible to appear, assuming the Google algorithm finds them relevant.

For local search, Yelp & TripAdvisor ought to be included

The good news for Yelp and TripAdvisor is if they go through the process above, they — like any other publisher — has a shot as showing up in the new section.

The bad news is that neither company was invited to participate from the start. Given both have been critical against Google with past and on-going anti-trust actions, I can understand why Google might not want to involve them. But the bottom line is that they have excellent local information and, as a search engine, Google’s job is to show such information to its users.

I’ll be returning to this more in a future article. But rather than this “Critic Review” section, I’d far rather see a section called “Local reviews” that gave prominent placement to Yelp and TripAdvisor along with Google Maps, so that you could click and go directly to the review sites. I think that information would be far more helpful to the local searcher trying to understand if a business is good.

That’s also part of what Yelp would like to see, from an interview I had with them earlier this week. I can’t say for TripAdvisor, because it never responded to my email. And again, I’ll explore this issue more in a future article.

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Author: Danny Sullivan

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