Many digital marketers believe that their brand provides a positive user experience. However, in many cases, the consumer feels differently. This disconnect can damage brand reputations and hinder the success of marketing efforts.
We now live in a customer-first world. Consumers today have their choice of countless companies within nearly every conceivable niche, and it’s up to the organizations to demonstrate why they should gain more business over their competitors. Staying ahead of digital marketing trends and adapting strategies accordingly are essential to success.
The brands that succeed are the ones that build an online experience tailored to the consumer, meeting their needs every step of the way. Sixty-one percent of customers report that they would not return to a brand’s mobile site after a negative experience, and 40 percent say they would go to a competitor’s site, according to Google.
The need to have an intimate familiarity with customers, what they like and the platforms they live on, is critical. As technology and customer expectations mature, brands need to be alert to the rising trends so that they can provide the optimal user experience for consumers. These top five trends below comprise a critical component of the modern digital marketing strategy. Here is what you should know to make it a part of your organization.
Trend 1: Data and personalization
In the increasingly competitive digital ecosystem, brands need to stand out for their customers. These consumers want to know that you care about their individual needs, and thus you need to create a highly personalized experience. Personalized calls to action, for example, convert 42 percent more than ordinary CTAs. Data and personalization will be the cornerstone of marketing moving forward.
Data can help you uncover topics that matter the most to your target audiences. It also allows you to better track how different personas interact with your content, move through your buyer’s journey, and learn what material will be most helpful for them next. Thus, data informs personalization efforts.
Tips for succeeding with data and personalization
- Secure data on a broad scale by uncovering trends within your industry and important topics that matter the most to your customers. Rising topics can help you get material published before competitors, building a strong presence in those areas as well.
Some opinions expressed in this article may be those of a guest author and not necessarily Marketing Land. Staff authors are listed here.
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Author: Jim Yu